We can't manage to receive any email notification. Any ideas?

Reply

Sylvain Posted: 04-02-2008 16:01

rated by 0 users

If the email notification feature doesn't work at all, please read this:

Managing Email Notifications
Setting up email notifications for new and updated tasks in AceProject is not an automatic process. You need to configure AceProject correctly to be able to send email notifications to your users. Other email notifications (welcome email, connection information, time approval request and new message) do not require special configuration.

Configuration
You must enable email notifications for each user if you want them to receive an email when one of their tasks is created or updated.

1. In the "All Users" page under the "Administration" tab, click on one user to open his or her preferences.
2. Check "Email Notification: New Task and Email Notification: Updated Task".
3. Click the "Update" button.
4. Repeat for each user.

Testing
The best way to test if AceProject is able to send emails is to send yourself a message.

1. Click on the "My Office" tab.
2. Click on "My Mailbox".
3. Click on the "Compose" tab.
4. Leave the box Send email notification to recipient(s) checked.
5. Send yourself a message.
6. Check to see if your received the email from AceProject.

Troubleshooting
If the test failed, there are several possible causes:

• Mistyped email addresses: make sure your email address is spelled correctly.
• The recipient's server is blocking AceProject's messages because it classifies them as junk mail. Contact your mail server administrator to white list AceProject.
• AceProject's internal email component cannot contact the email address' domain. For example: if your email is myname@myserver.com, AceProject cannot contact the myserver.com domain. We have several internal email components available. Often, changing this component solves the problem.
• The recipient's email server may block AceProject's messages when they are sent by a user that has an email address at the same server. For example, if daniel@myserver.com sends a message to karen@myserver.com, AceProject will configure the "From" field in the email as daniel@myserver.com. Sometimes, domain servers block emails that come from addresses on their domain that have NOT been sent by it. You have two options to solve this problem:
  • Contact your email server administrator to change this security setting and allow emails from the domain that are sent by external servers.
  • You can force all email notifications to be sent from one specific address, such as support@aceproject.com. To do so, go to the Administration tab, then click Configuration. In the Email Notification Options group, click Default Email to force using the same email address as the sender when AceProject sends email notifications.
• If you have checked all these settings and are still unable to send email notifications, contact us and we will work with you to find a solution.